Customer Support Channels

  • 1 hour ticket response time
  • A One–Hour Support Ticket Response Guarantee

  • We provide a one–hour response time guarantee for every trouble ticket or email that you submit to our client support staff. We will quickly answer all the standard inquiries and forward right away the matter to our system administrators if any additional assistance is needed. If you take advantage of our Optional Admin Services package, we’ll complete any of the included server administration tasks at a time that has been agreed upon earlier.

  • Top quality support service
  • An Exceptional Customer Service

  • Our customer support staff will be at your disposal 24x7 should you need help working with the Online Control Panel or with any of the applications that we have pre–installed for you on the dedicated server. And if you require help with all the standard admin tasks on your dedicated hosting server, you can take a look at our Optional Admin Services package, which includes backup disk space, Operating System updates on a weekly basis, installation and problem troubleshooting services, server monitoring and restarting services, etcetera.

  • Intuitive help center
  • An Easy–to–Navigate Help Area

  • We have provided the Online Control Panel with an exhaustive knowledge base, which includes elaborate explanations of all its features and functionalities. Additionally, we have created exhaustive video tutorials that will further explain to you how to perform a specific task or resolve a frequently encountered problem. All the help articles and the tutorial videos are readily reachable from every section of the Online Control Panel through the Videos and Help buttons in the top right corner.