The access to the customer and tech support that a shared web hosting company offers will tell you a lot for the services that they provide too. When you can use only e-mail messages and / or tickets, you have almost certainly come across a reseller not the actual hosting supplier. When this is the case, you will probably have to wait for a couple of days in order to have a problem resolved as the reseller may not be checking their communication on a regular basis or they may have to get in touch with the real hosting company for extra assistance. If the supplier can provide several ways of communication with short response time which are available at any time, they're almost certainly the top provider, not only a reseller. So you will reap the benefits of timely assistance and top-notch support as they will have instant access to the servers where your account is. Whatever the trouble - technical or sales, it's always better to be able to communicate with your web hosting company right away using your preferred method of communication.
24/7 Customer Support in Shared Web Hosting
We supply 24/7 billing, customer and technical support for all of our shared web hosting. Even if you are not our client yet and you have questions, we will help you promptly and provide the necessary info, in order to give you a choice to make an informed decision when you purchase your new web hosting account. We're available any time, including holidays and weekends, and we offer various means of communication to get in touch with us - phone, live chat, e-mails and support tickets. For your benefit, we have several phone numbers all over the world, so that you will be able to call the one which is closer to you. The maximum response time for your emails and your tickets is one hour. The regular response time is no more than 15-20 min, which means that you can forget all about waiting for several days to get support for any task or issue, irrespective of its difficulty.