In case you have bought a web hosting plan and you’ve got some queries connected with a specific feature/function, or if you have come across a certain obstacle and you need assistance, you should be able to get in touch with the respective technical support staff. All web hosting providers deploy a ticketing system regardless of whether they provide other ways of contacting them aside from it or not, as the quickest way to handle an issue most often is to use a ticket. This method of correspondence renders the replies sent by both sides easy to follow and enables the technical support staff members to escalate the issue if, for example, a server admin should become involved. In the general case, the ticketing system is part of the billing account and is not directly linked to the hosting space, which implies that you’ll have to use no less than 2 different accounts to touch base with the support team and to actually manage the hosting space. Non-stop signing in and out of different accounts may often be a headache, not to mention the fact that it takes a very long period of time for the vast majority of hosting providers to process the tickets themselves.
Integrated Ticketing System in Shared Web Hosting
With a shared web hosting from our company, you will never need to leave your account. Our ticketing system is integrated into the Hepsia hosting Control Panel, which is used to manage your entire Internet presence. You can swiftly access any support ticket whilst browsing your files or tweaking various settings. The ticketing system is being closely monitored 24/7/365 by our client support team representatives and the response time is no more than sixty minutes, but it seldom takes more than twenty minutes to get help. In stark contrast to certain web hosting companies, we don’t charge more for using the ticketing system, so you can touch base with us as often as you like and request info in relation to any billing or technical problem. Besides, you can read a number of informative articles, which will help you solve the most commonly experienced challenges on your own.