In case you have bought a web hosting plan and you’ve got some queries connected with a specific feature/function, or if you have come across a certain obstacle and you need assistance, you should be able to get in touch with the respective technical support staff. All web hosting providers deploy a ticketing system regardless of whether they provide other ways of contacting them aside from it or not, as the quickest way to handle an issue most often is to use a ticket. This method of correspondence renders the replies sent by both sides easy to follow and enables the technical support staff members to escalate the issue if, for example, a server admin should become involved. In the general case, the ticketing system is part of the billing account and is not directly linked to the hosting space, which implies that you’ll have to use no less than 2 different accounts to touch base with the support team and to actually manage the hosting space. Non-stop signing in and out of different accounts may often be a headache, not to mention the fact that it takes a very long period of time for the vast majority of hosting providers to process the tickets themselves.