If you ever have any questions regarding the web hosting service in general or you experience a problem with your sites, you will have to contact the respective hosting provider’s technical support team. It may not make a difference how quickly they’ll respond if you have a question of a general nature, but an issue such as a misapplied web app update, for instance, may lead to your site becoming broken or unavailable online. And the longer you wait for the support team to lend a hand, the longer the website will be inoperational. In case you offer goods or services online, any outage will influence your website undesirably and you may lose existing or potential customers. Many web hosting providers, especially resellers, reply to emails and trouble tickets within twenty four hours, but in the Internet sphere this is much too long, as clients will hardly ever come back to a website that is not working correctly over a prolonged period.
One-Hour Response Guarantee in Shared Web Hosting
If you are using any of our shared web hosting and you’ve got a question or face some problem, you can get in touch with us 24x7 by posting a helpdesk ticket or by writing an email and we promise that you will get a reply in no more than an hour. If the issue can be sorted out, we’ll do it before we respond to you, while if there’s something that you need to do on your end, we will give you all the required information – what settings to check, what workable solutions to try out, and so on. Normally, you will receive a response within half an hour max, which means that waiting for hours or even for more than a day to get assistance is something out of the question. Our 1-hour reply time guarantee is valid for any question that you might have – general, technical or billing.