You can find plenty of shared web hosting providers out there, but the majority of them are resellers that have limited resources, particularly in terms of support. A good way to distinguish them is the option to reach the company over the phone. The type of support that you'll get via this particular method of communication varies based on the service provider - a few of them provide you with professional telephone support, many others offer common and customer support only since some issues are more time-consuming and it is more convenient to be resolved via a ticket, particularly when the situation needs to be escalated. However, it's good to know that you could always contact your website hosting supplier because there're countless small matters which can be managed effortlessly and timely through a telephone call, not mentioning that you can get more info regarding the services before you become a client.
Phone Support in Shared Web Hosting
All of our shared web hosting packages feature phone support fourteen hours per day even on public holidays, which means that if you don't have an account yet, you'll be able to phone us and learn more about our solutions or whether we will meet the system requirements for your web sites. For your convenience, we have local telephone lines in the U.S.A., Great Britain and Australia, so that you'll be able to call the telephone number which is nearer to you. If you are an existing customer, we can assist you timely with all of the general and billing matters as well as with multiple technical issues in order to save you time and efforts - we acknowledge the fact that often it's more convenient to speak with a live person so as to get things done without delay. Certainly, some problems cannot be resolved on the phone, so in such a case you have the option to use our ticketing system.